Client Services Representative

Client Services Associate

The Client Services Associate is responsible for assisting with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from internal and external customers. This position reports to a Manager/Supervisor.

• Serve as daily internal contact for order management and associated inquiries
• Assist with special projects as necessary
• Manage incoming emails from varying internal sources
• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
• Work collaboratively with all Account Management, Client Services, Production, Finance, and operations staff
• Facilitate accurate incoming inventory (item setup validation, POs, and communication with the warehouse)
• Generate and follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve to eliminate exceptions
• Prioritize orders and/or projects, including expediting emergency requests
• Maintain and distribute various reports as needed to ensure daily requirements are met

• High school diploma/GED
• 1–2 years of customer service, reporting, or purchase order experience
• Excellent organizational, communication, and interpersonal skills, with ability to work independently and manage priorities under tight timelines
• Critical thinking, strong analytical and problem‑solving skills
• Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests
• Must be a team player
• Excellent knowledge of Microsoft Office Suite products
• Experience with AS400 or similar database systems preferred

• Competitive salary
• Medical, dental, vision, and 401(k) with match
• Generous PTO policy
• Robust peer recognition program
• Training and development opportunities
• Commitment to growing and enhancing our organizational culture

IMS is an Equal Opportunity Employer. Please review our Data Privacy Policy for information on how we will store your application data.