Client Service Representative

Agency:

Omnicom Specialty Marketing

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

The Client Services Rep is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.

IMS is committed to building and maintaining a team that reflects the consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

You will :

• Serve as daily internal contact for order management and associated inquiries

• Assist with special projects as necessary

• Manage incoming emails from varying internal sources

• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs

• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff

• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)

• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions

• Prioritize orders and/or projects, including prompt expediting of emergency requests

• Maintain and distribute various reports as needed to ensure daily requirements are met

Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.

Candidate understands the Branded Merchandise industry and how retail organizations are run – how product decisions impact returns, sales, and inventory levels.

Designing ways to win – promotions to offer, campaigns to put together, meetings to schedule with key clients, ways to improve the offering of what IMS is pitching. Ways to sell more.

Client Relationship Management - Enjoy growing relationships both externally and internally.
Embrace proactive thought leadership and leverage data to drive better and faster business decisions.
Be an advocate to continuously improve operations and processes to reduce the burden on operations and improve the quality of sales and customer interactions.
You embody the IMS principles of passion, collaboration, integrity, inventiveness, and proactivity. You want to bring your best to an organization and see your work brought to life.

Interface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments regularly.

• High school diploma/GED

• 1-2 years of customer service, reporting, or purchase order experience

• Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines

• Critical thinking, strong analytical and problem-solving skills

• Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests

• Must be a team player

• Excellent knowledge of Microsoft Office Suite products

• Experience with AS400 or similar database systems preferred

In addition to playing an…