Guest Services Representative

Guest Services Representative – Part Time

Gorman & Company – The Stella Hotel and Ballroom is looking for fun and outgoing people to work as part time Guest Services Representatives at our front desk. We offer flexible work schedules, cross‑training in a variety of positions, and the opportunity to learn the hotel industry.

Benefits:

• 3% Quarterly Attendance Bonus
• 401(k) + Match (up to 6%)
• Employee Assistance Program
• 9 Paid Holidays
• Team Member Development & Training
• DEI Committee and Culture Club Committee dedicated to making your employee experience great!

Responsibilities:

• Check hotel guests in and out.
• Make reservations for guests.
• Provide information to guests on the hotel and surrounding area.
• Keep the desk area stocked with necessary materials.
• Post charges and ensure proper payment.
• Other duties as assigned by management.

Qualifications:

• Good personality and positive interpersonal skills.
• Accuracy and attention to detail.
• Ability to communicate clearly and effectively with guests regarding all aspects of their stay.
• Dependability and regular attendance.
• Previous customer service and/or sales experience.
• Ability to perform basic arithmetic, including the use of percentages.

Seniority Level: Entry level

Employment Type: Part‑time

Job Function: Other

Equal Opportunity Affimative Action Employer

Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.