Museum Store​/Visitor Services Associate; Part Time

General Overview of Position

Work Schedule:

Four days a week, including one weekend day required. This is a 24-hour per week position, but additional hours may be available based on Museum needs. This recruitment is open to all qualified applicants and will establish an eligibility list which will be used to fill the current vacancy and may be used to fill any other openings in this classification which occur in the next 12 months.

All Museum Clerks are trained and available to work at the Kenosha Public Museum, Civil War Museum and the Dinosaur Discover Museum.

Under general supervision of the Museum Store Manager, this position provides excellent customer service to Museum guests and assists with a variety of duties pertaining to the Museum stores and visitor services. Work is reviewed through conferences, observation of work in progress, and written reports for results obtained and adherence to established policies and procedures.

• Greet visitors and provide customer service; provide specific information and assistance related to programs or services.
• Handle cash and credit card transactions and balance cash drawers.
• Process workshop registrations and membership sales.
• Maintain store cleanliness and restock merchandise as necessary.
• Visual merchandising and general inventory duties.
• Knowledge of the Museums, telephone etiquette and excellent keyboard skills.
• Answer telephone and receive inquiries and/or complaints, provide information based on considerable knowledge of programs and activities, or refer callers to appropriate personnel, as necessary; route messages for department personnel, as necessary.
• Duties include a variety of retail and receptionist tasks and/or responsible public contact work.
• Utilize computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; summarize data in preparation of standardized reports.
• Perform other work as requested or assigned. Incumbent may have the opportunity to develop additional expertise in assigned areas.

Training and Experience:

• High school diploma or GED.
• One (1) year of general retail and receptionist experience, including cashiering, computer operations and public or customer service; or an equivalent combination of training and experience.
• Must have keyboard skills and proficiency with a varied range of computer application programs.
• Must be able to type at a speed sufficient to meet departmental needs.

Knowledge,

Skills and Abilities

:

• Knowledge of business English and arithmetic.
• Knowledge of departmental and municipal rules, regulations, policies and procedures.
• Knowledge of modern office terminology, methods, practices and procedures.
• Skill in the operation of modern office equipment.
• Ability to understand and follow complex oral and written instructions.
• Ability to establish and maintain effective working relationships with fellow employees, superiors and the general public.
• Ability to make accurate arithmetic calculations with speed and accuracy.
• Ability to interpret and apply established policies and procedures.
• Ability to communicate information tactfully and impartially.
• Ability to maintain complex records and prepare reports.
• Ability to develop, install and communicate clerical procedures from general instructions.
• Ability to handle reasonably necessary stress.

Physical Requirements:

• Task involves some physical effort, i.e. some standing and walking, or frequent lifting (5 - 25 pounds); or minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
• Task may involve extended periods of time at a keyboard.

Environmental Requirements:

• Task is regularly performed without exposure to adverse environmental conditions.

Sensory Requirements:

• Task requires sound perception and discrimination.
• Task requires visual perception and discrimination.
• Task requires oral communications ability.

Other Requirements:

• Possession of a valid driver's license and a good driving record.
• May be required to provide a personal vehicle for use on the job.

Applicant's education, training and experience will be analyzed. Written, oral, proficiency, and/or other exams may be required to determine if applicant has the knowledge, skills and abilities to qualified. Appointment to the position will be in accordance with City policy and the Civil Service Ordinance and Regulations. The City of Kenosha reserves the right to further evaluate only those applicants who best meet the needs of the City.