Lead Economic Support Specialist

Lead Economic Support Specialist

Kenosha County is seeking a Lead Economic Support Specialist to serve as the Training Coordinator for new hires. This role will provide expertise on case processing, mentor staff, and ensure program accuracy. If you are an experienced Economic Support Specialist ready to take on a leadership role that supports staff development and service delivery, we encourage you to apply today. Three years of experience as an Economic Support Specialist required.

Internal employees nearing their 3-year anniversary are welcome to apply. The Lead Economic Support Specialist processes public assistance cases completely, accurately, and timely in accordance with both state and federal policies. This position trains, assists, and mentors co-workers in case processing and helps to interpret certain policies. The Lead Economic Support Specialist also answers questions or concerns that a client may have on a case and completes intake interviews and eligibility reviews.

This position reports to the Economic Support Manager. Hiring Range: $25.65 - $29.15 per hour Position Summary and Job Duties

• Serve as New Worker/ Refresher Training Coordinator; named as Kenosha County Agency Training Liaison (DHS Training)
• Ensure cases are processed, opened, and closed timely and correctly
• Answer computer, eligibility, and policy questions from coworkers
• Answer call center calls and completes interviews with clients
• Process verifications and documents
• Mentor and train new employees
• Perform Quality Control (QC) on cases to assure accuracy of program eligibility
• Review and discuss processes and task assignments for new employees
• Intake and process new applications for benefits
• Enter application information into CARES Worker Web and determine what verifications are needed
• Interview customers who need benefit renewals; review and update all customer case information
• Update cases with date paid and payment type
• Work on daily task assignments which include team alerts, online renewals, online change reports, team emails, paper mail, and online documents
• Conduct dashboard monitoring and processing daily
• Complete state reports and attend local and state meetings as needed
• Collaborate with other leads in the Wisconsin Kenosha Racine Partnership Income Maintenance consortium and partner agency trainer
• Provide feedback to WKRP management
• Provide feedback regarding staff performance and assist in determining training needs
• Serve as Security Officer for Kenosha County
• Perform other work as required or assigned

• CARES Worker Web, Forward Health, and Host on Demand
• Electronic case file, KIDS information data system, Data exchange, Department of Health Services and Department of Children and Families training
• Web Intelligence, Web Access Management System, Income Maintenance training, and client scheduling system
• Local policies and procedures
• Office software programs and state computer systems

• Organization and time management
• Mathematics
• Decision-making
• Customer service and communication
• Verbal and written communication
• Microsoft Excel and Word
• Coaching and training

• Multitask
• Be adaptable
• Display good judgement and professionalism at all times
• Work well in a team
• Work effectively with people of various cultural and socioeconomic backgrounds
• Adhere to strict confidentiality and computer security guidelines
• Perform audits of case records and report outcomes to management
• Manage changing duties and assignments
• Communicate effectively with partner agencies
• Work respectfully in a diverse and inclusive environment

Required Education and Experience

• Three years or more of Economic Support Specialist experience
• High School Diploma or GED equivalent

Preferred Education and Experience

• Associate degree
• Some experience training or providing mentorship to staff
• Or any combination of education, training, and experience which provides the required knowledge, skills, and abilities

Other Job Requirements

• Regular attendance and punctuality

• Health, dental and vision insurance effective first of month following 30 days of employment, with the ability to reduce premium…