Communications Operator

Communications Operator

Froedtert South, Inc. Kenosha, Wisconsin, United States

Communications Operator

• The communications operator creates an exceptional impression of Froedtert South in all interactions.
• Internal and external telephone call processing, paging, physician answering service call processing.
• Monitoring alarms; performing emergency code calls procedures; performing mail room functions and clerical duties as assigned.

• High School or Equivalent (GED)

• 3 months – 1 year

• None required

• Experience in multiline telephone system.
• Verbal communication demonstrating exceptional customer service.
• Computer experience in Microsoft Word products and other programs.
• Ability to read, write, hear, comprehend and speak the English language.
• Ability to perform fine finger movements to dial telephone numbers and write messages.
• Knowledge of medical terminology preferred.

• Provides telecommunication functions for the entire organization including receiving and placing phone calls per protocol.
• Receives all answering service phone inquiries and documents messages per protocols.
• Facilitates inter/intra organization-wide communication.
• Maintains the physician and staff call coverage for various departments.
• Ensures the timely and accurate transmission of messages, pages, codes and alarms.
• Functions as a customer relation representative for the public, physicians, patients, and staff.

• Hourly wage: $16.25 to $24.50 per hour (based on experience)

Evening and night shift differential available.

• Medical, dental and vision benefits available.
• 403(b) company match available.
• Tuition reimbursement.
• Employee discount program.
• Competitive PTO.