Customer Experience Manager

Job Description

Job Description

LHH is recruiting for a full-time, Manager, Customer Experience for one of our clients in the consumer food industry in Milwaukee, WI. This your change to join a company with amazing products and a great company culture!

Location:

Hybrid in Milwaukee, WI

Compensation: $95K-$105K + bonus opportunity and great benefits!

Benefit offerings include medical, dental, 401K plan and more. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Role Requirements:

• Bachelor's degree in Communications, Journalism, Business, Marketing or similar.
• 5+ years of experience in customer service, customer success, customer experience, or a related field, with at least 2 years in a managerial role in food manufacturing or CPG industries (industry experience is required).
• Desire and demonstrated experience leading and growing direct reports.
• Proficiency in Salesforce, Microsoft Office Suite, and ERP systems (Oracle ERP is a plus).

If you are passionate about the customer experience, customer experience strategy, elevating customer satisfaction and loyalty, increasing customer retention, have experience working and optimizing customer service operations in a food manufacturing/CPG environment, and enjoy leading a high performing team this role may be for you!

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.