Customer Support Specialist

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Customer Support Specialist who embodies our commitment to outstanding customer service. As a key component of our customer service team, you will be responsible for delivering exceptional support to Uline's clients, addressing inquiries, resolving issues, and enhancing overall customer satisfaction. Join our team and contribute to maintaining Uline's reputation for unparalleled service, with your efforts directly impacting our continued success.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat
• Provide information about products and services, taking orders, and processing returns
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a deep knowledge of Uline's products and services
• Work closely with the logistics department to ensure timely deliveries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Required Skills

• Excellent verbal and written communication skills
• Proficiency with CRM platforms and MS Office
• Strong problem-solving skills and attention to detail
• Ability to multitask, prioritize, and manage time effectively