Customer Service Representative
Job in
Kenosha, Kenosha County, Wisconsin, 53144, USA
Listed on 2026-08-27
Listing for:
Uline Inc.
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, CRM Systems & Management
Job Description & How to Apply Below
Uline Inc., a leading North American distributor of shipping, industrial and packaging materials, is seeking a Customer Service Representative to join our Customer Service & Support team. In this role, you will respond to customer inquiries, process orders, resolve delivery and product issues, and provide accurate information on our 40,000+ products. You'll collaborate closely with distribution and logistics teams to ensure fast, efficient service.
Uline's results-driven culture offers comprehensive training, clear performance expectations, and paths for professional growth and advancement.
Responsibilities
- Serve as the primary point of contact for customers by phone, email, and online channels, providing prompt, professional, and courteous support.
- Process customer orders accurately and efficiently using Uline's order management and CRM systems.
- Answer product, pricing, and availability questions across Uline's catalog of shipping, industrial, and packaging materials.
- Proactively troubleshoot and resolve order issues, shipment problems, returns, and billing inquiries, escalating complex cases when necessary.
- Collaborate closely with distribution, logistics, and sales teams to ensure on-time, accurate deliveries and a seamless customer experience.
- Maintain detailed and accurate customer records, notes, and follow-ups in CRM tools.
- Meet and exceed individual and team performance metrics related to response times, quality, accuracy, and customer satisfaction.
- Identify recurring issues or process gaps and share feedback to help improve workflows, policies, and customer service procedures.
- Participate in ongoing training to stay current on product lines, systems, and customer service best practices.
- Contribute to a results-driven, collaborative culture by supporting teammates and sharing knowledge to continuously improve service quality.
Required Skills
- Customer service
- Order entry
- Call handling
- Email and chat communication
- CRM software use
- Data entry and accuracy
- Problem-solving
- Conflict resolution
- Time management
- Multitasking
- Basic logistics terminology
- Computer literacy
- Attention to detail
- Team collaboration
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