Patient Access Representative I

Position:Patient Access Representative I

Location: 4006 Washington Rd

Pillar Health, a Division of Kenosha Community Health Center is hiring a Bilingual Patient Access Representative I to work its Washington Road location.

The Patient Access Representative I (PAR I) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient visit. The PAR I works as a partner in the clinic together with the practitioners, assistive clinical staff, other administrative staff and leadership to provide a welcoming, caring and healing environment for patients. Where this position deals directly with patients and family members, the PAR I is responsible to ensure that patients' needs are listened to, understood and resolved within the scope of this job description.

The PAR I is primarily responsible for the scheduling, rescheduling or cancellation of patient appointments according to scheduling guidelines and/or company policies.

The list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Ability to function well while involved in multiple tasks and assignments.
• Ability to concentrate on details while experiencing frequent interruptions.
• Review all company messaging systems at the beginning and end of every shift.
• Welcome and orient new patients to the facility.
• Connect patients to wrap-around services, including, but not limited to, Aging and Disability Resource Center (ADRC), Badger Care, Wisconsin Well Woman Program ((Use the "Apply for this Job" box below).), and medication assistance.
• Coordinate patient transportation assistance.
• Interact with all patients in a professional and courteous manner.
• Ability to direct all incoming calls to appropriate staff.
• Other duties as assigned.

• Verify and update patient demographic information.
• Verify and update patient insurance information and select the appropriate guarantor per service line during the check-in process.
• Initiate new patient full registration process.
• Record patient demographics in EHR to satisfy Universal Data Set (UDS) requirements.
• Coordinate handoff to Intake Registered Nurse.

• Ability to appropriately take accurate, detailed messages and send them to the appropriate person via the Electronic Health Record (EHR).
• Identify triage situations in patients through red flag words and terminology during patient interaction.
• Work collaboratively with nursing staff to schedule urgent visits.
• Schedule and reschedule patient appointments according to the scheduling guidelines.
• Ensure confirmation of all scheduled appointments via the Care Messaging platform, MyChart, or directly with the patient.
• Verify changes to insurance benefits prior to scheduling or during the confirmation process.
• Ability to understand and implement schedule templates.
• Review the Reschedule list in the EHR and schedule appointments appropriately.
• Review the Follow-Up list in the EHR and schedule appointments appropriately.
• Review the Waitlist in the EHR and schedule appointments appropriately.
• Communicate with the care team regarding same-day appointments or changes in scheduling.

• Inform patients of the balances they owe in a professional and courteous manner.
• Collect payment for services provided.
• Inform patients and obtain acknowledgment of consent for treatment, clinic, and appointment policy adherence, patient and payment responsibilities.
• Collect and/or verify photo identification of patient and guardian (where applicable).
• Check-in patients via the EHR for scheduled services or walk-ins.
• Collect payment at the time of service, including copays and/or outstanding balances, according to payment policy.
• Review patient paperwork for accuracy and follow up with the patient for missing information.
• Scan completed paperwork to patient chart in EHR.
• Print and reconcile the end-of-day batch report with on-hand cash, attest to the reconciled batch report, and then deposit it in the drop box.
• Ensure patients have a…