Assistant General Manager F&B Hotel

Job Requirements

Position Title:

Assistant General Manager

Reports To:

General Manager

FLSA Status:
Exempt

Under the direction of the General Manager, the Assistant General Manager is responsible for management/supervision of day‑to‑day front and back of house operations of the hotel including front office, housekeeping/maintenance, breakfast and gift shop to ensure guest satisfaction, revenue maximization, and cost control.

This position reports to the General Manager, retains relationships with peers and all other departments within the company, maintains relationships with current and prospective guests, and maintains relationships with suppliers, vendors, and others serving the Company or the Hotel
.

• Develops, modifies, maintains, and enforces company and hotel standard operating policies, procedures and manuals.
• Ensures the highest quality control of in‑room, public area, breakfast and guest service standards.
• Hiring, scheduling, coaching, and discipline of employees; maintains employee personnel files, verifies accuracy and transmits new hire paperwork, benefits, payroll status changes and discipline paperwork to Human Resources.
• Responsible for training and development of employees.
• Operations liaison/coordinator between Front Office, Housekeeping, Maintenance, Breakfast, Valet, Restaurant and Sales/Event functions.
• Monitors BEO functions, staffs accordingly, processes banquet event consumption and banquet checks post‑event.
• Ensures appropriate staffing for group arrivals and departures, pre‑con/group resume details communicated.
• Administrator of hotel PMS system including but not limited to inventory management, group coordination with sales, rate set and rate plan loading/maintenance, user maintenance, IT support ticket liaison.
• Administrator of key control system including user and physical lock maintenance.
• Administrator of credit card processing including user maintenance and reconciliation.
• Maintain back office interfaces, hotel key control, safety & security manuals, emergency equipment and procedures.
• Responsible for coordinating deep cleaning and preventive maintenance schedules including rooms, public areas, carpets, air filters, ice machines, exterior windows, grease trap cleaning and pest control.
• Submits and follows‑up on repair work orders to maintenance and/or maintenance contractors as applicable.
• Responsible for purchasing hotel supplies including office, rooms, breakfast and retail.

Gorman & Company is an Equal Employment Affimative Action Employer.