CRM Administrator

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*** Current Employees:
If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.***##
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* Position Title:

** CRM Administrator##
** Job Category:
** Academic Staff##
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* Employment Type:

** Regular##
** Job Profile:
** Application Administrator II##
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* Job Duties:

** Reporting to the Director of Admissions, the CRM Administrator provides leadership and oversight of the Admissions Customer Relationship Management (CRM) system, currently Technolutions’ Slate Admissions and Enrollment. The administrator shapes and leads the application of Slate governance, strategy, roadmap, and projects; assigns, instructs, and evaluates the work of assigned staff; communicates with school and university stakeholders regarding Slate CRM projects;

and manages vendor relationships. The CRM Administrator offers guidance to the admissions team on project management, system needs assessments, system updates, and policies, and provides training and assistance with system issues. The administrator develops and manages queries to create and coordinate the flow of enrollment communications for targeted student populations. Additionally, the CRM Administrator assists the Director of Admissions in developing and implementing plans and initiatives to recruit the student body, administers the undergraduate admission policy, and reviews and determines student eligibility for Wisconsin residency for fee purposes.

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** Key

Job Responsibilities:

*** Coordinates and monitors updates and the installation of upgrades and patches
* Participates in the evaluation of vendor software releases and impact
* Troubleshoots hardware, software, and system problems and resolves issues and questions by working with vendors
* Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
* Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features
* Plans and directs staff implementation of small to medium technical projects related to system as needed
* Creates and updates access permissions and maintains user accounts to maintain application security through user profile management
* Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed
* Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities
* Recommends application enhancements or changes that may involve custom design, integrations, and third-party products##
** Department:
** Admissions ##
** Compensation:**$55,000 - $60,000, commensurate with qualifications and experience ##
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* Required Qualifications:

*** Experience working with a complex information database system
* Experience working with a CRM in enrollment services and higher education
* Ability to manage multiple, competing priorities, communicate effectively in both written and verbal forms, and work independently
* Ability to train users on computer system processes; ability to support staff for business and technical projects, assignments, and analysis
* Strong problem-solving and investigative skills. Ability to identify potential errors in processes or reports and determine solutions
* Effective as a team player and capable of producing high-quality work independently Must be comfortable working in a collaborative, shared leadership environment
* Experience with using data for analysis and assessment purposes
* Ability to develop technical documentation and flowcharts ##
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* Preferred Qualifications:

*** Master’s degree with experience in Management Information Systems, Data Analytics, or related fields
* Experience using a Customer Relationship Management (CRM) system
* Working knowledge of a student information database system, such as People Soft
* Knowledge and experience using Slate
* Experience in Admissions/student recruitment
* Experience with higher education marketing
* Experience determining residency for tuition purposes##
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* Education:

** Bachelor…