Information Technology Specialist

Join Pomeroy and Be the Face of Technology Excellence

At Pomeroy, technology is only as effective as the people who support it. We're looking for a customer-focused IT professional who enjoys solving problems, helping people, and making technology work seamlessly. In this role, you'll serve as the primary point of contact for end users, providing hands‑on support and delivering an exceptional service experience every day.

If you're energized by troubleshooting, thrive in a fast-paced environment, and enjoy building strong relationships while solving technical challenges, we'd love to hear from you.

As a key member of our support team, you'll provide both walk‑up and remote technical support, ensuring employees remain productive and connected.

• Deliver exceptional walk‑up support for employees requiring immediate technical assistance.
• Troubleshoot and resolve issues involving Windows and Chrome-based devices.
• Provide support for collaboration and meeting technologies, including Google Meet and Chrome for Meetings devices.
• Document incidents, troubleshooting steps, and resolutions using Service Now.
• Configure, image, and deploy new devices for end users.
• Lead PC refresh activities, ensuring seamless device transitions with minimal user disruption.
• Support remote employees and provide timely issue resolution.
• Manage hardware inventory, stockroom organization, and asset tracking.
• Oversee asset lifecycle processes, including intake, deployment, retirement, and disposal.
• Conduct weekly data center inspections to verify operational readiness, equipment health, and facility standards.
• Collaborate with technical teams and elevate complex issues when needed.

We're looking for someone who combines technical expertise with outstanding customer service.

• Strong troubleshooting skills and a passion for solving technical problems.
• Excellent customer service and interpersonal skills.
• Exceptional verbal and written communication abilities.
• Self‑motivated, detail-oriented, and capable of managing multiple priorities effectively.
• Strong organizational and time‑management skills.
• Ability to quickly learn new technologies and custom business applications.
• Understanding of desktop support and end‑user computing environments.
• Team‑oriented mindset with a commitment to continuous improvement.
• Willingness to travel to nearby sites as business needs require.

• Experience working in a Windows‑based enterprise environment.
• Familiarity with Service Now or similar ticketing and workflow management platforms.
• Experience supporting audio/visual and collaboration technologies.
• Knowledge of IT asset management and device lifecycle processes.

• Work directly with employees and make a visible impact every day.
• Gain exposure to a wide range of technologies, systems, and support environments.
• Be part of a collaborative team that values service, accountability, and continuous learning.
• Develop your technical skills while building strong client and stakeholder relationships.
• Enjoy opportunities for growth within a respected technology services organization.

• Ability to lift and move equipment up to 35 pounds.
• Frequent standing, walking, and movement between work areas.
• Ability to navigate stairs and perform tasks requiring close visual attention and focus.

This is a full‑time position in a professional office environment. While much of the work is performed at a desk, the role includes hands‑on support activities that require movement throughout the workplace and occasional travel to support additional locations.

Pomeroy is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds and experiences.