Associate Director, Information Services

Associate Director EHR Revenue Cycle, Clinical Access Revenue Systems plays a critical leadership role within The University of Texas MD Anderson Cancer Center, supporting technology portfolios that enable core revenue cycle operations across the institution. The Associate Director of Information Services is embedded within the Clinical Access Revenue Systems department, providing oversight of enterprise EHR and integrated third‑party applications that support hospital billing, professional billing, and coding workflows.

This role ensures systems are stable, compliant, well governed, and continuously optimized to meet operational, financial, and regulatory demands. The Associate Director of Information Services, reporting to the Director, Clinical Access Revenue Systems, serves as a strategic and operational bridge between clinical access operations, Digital Operations & Infrastructure, and vendor partners, ensuring technology solutions align with institutional goals and deliver measurable value across UT MD Anderson.

A bachelor’s degree (master’s preferred), extensive information technology leadership experience, and strong domain expertise in EHR‑based revenue cycle systems. Preferred qualifications include significant Epic experience, deep understanding of Epic processes and release cycles, hands‑on revenue cycle application experience, and a proven ability to lead managers and teams while balancing service quality, cost, and risk in a complex healthcare environment.

Minimum $168,500 — Midpoint $210,500 — Maximum $252,500 based on a 40‑hour work week. Work location is remote within Texas only.

• Employer‑paid medical coverage starting day one for employees working 30 hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined‑benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer‑paid life and reduced salary protection programs.

• Lead enterprise‑wide risk governance for technology initiatives, considering operations, regulations, organizational processes, and cybersecurity requirements.
• Communicate risk assessments and impacts to institutional stakeholders and leadership.
• Co‑lead institutional technology assessment and selection for emerging solutions aligned with strategic objectives.
• Apply deep knowledge of revenue cycle operations to guide planning, implementation, and optimization across EHR Hospital Billing, Professional Billing, and Coding teams.
• Stay informed on industry trends, institutional policies, and guidelines to improve system performance and patient care.

• Provide leadership to managers and teams delivering daily application support and system enhancements.
• Guide service strategy and design aligned with business goals, customer needs, and financial stewardship.
• Advise on service operations processes, expectations, and ITIL‑based best practices.
• Define, monitor, and optimize KPIs to improve service levels and operational performance.
• Drive continuous improvement initiatives across Digital Operations & Infrastructure and operational partners.

• Support development, management, and monitoring of operating and project budgets.
• Align technology investments with institutional priorities and long‑term financial sustainability.
• Identify and mitigate financial risks related to scope, budget, and timeline changes.
• Oversee technology procurement, contract management, renewals, and licensing models.
• Foster cost‑effective vendor partnerships while ensuring compliance and value realization.

• Serve as a key liaison between operational stakeholders, Digital Operations & Infrastructure, and vendors.
• Translate business needs into effective, scalable technology solutions.
• Balance service quality, cost, and risk in decision‑making.
• Contribute to…