Helpdesk & Project Support Technician
Job in
Kenosha, Kenosha County, Wisconsin, 53142, USA
Listed on 2026-06-28
Listing for:
Softthink Solutions
Full Time
position Listed on 2026-06-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Helpdesk & Project Support Technician
Location:
Onsite - Kenosha, WI
Schedule:
On-site during business hours; remote/on-call after hours
Support Model:
Participates in after-hours rotation
Clearance:
Must meet FBI CJIS Security Policy requirements
Provides first-line support for hardware, software, and network issues and assists with IT project coordination.
Key Responsibilities- Provide on-site helpdesk support during business hours and remote support after hours.
- Support mission-critical and standard systems.
- Support workstation setup, imaging, patching, antivirus, and break/fix.
- Assist with server and network troubleshooting.
- Support backup and recovery requests.
- Assist with reporting and issue escalation for system interfaces.
- Support annual inventory and lifecycle management.
- Administer helpdesk ticketing system and generate monthly reports.
- Support cybersecurity training coordination and MFA management.
- Respond to Priority 3–5 incidents within required time frames.
- IT support/helpdesk experience
- Strong customer service
- Ability to work in 24/7 public safety environment
- 1–3 years of IT support or helpdesk experience.
- Strong troubleshooting and customer service skills.
- Experience with ticketing systems and reporting.
- Ability to support 24/7 operational environments when needed.
- Experience in public safety, government, or 24/7 environments.
- Familiarity with CJIS Security Policy.
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