Helpdesk & Project Support Technician

Helpdesk & Project Support Technician

Provides first-line support for hardware, software, and network issues and assists with IT project coordination.

• Provide on-site helpdesk support during business hours and remote support after hours.
• Support mission-critical and standard systems.
• Support workstation setup, imaging, patching, antivirus, and break/fix.
• Assist with server and network troubleshooting.
• Support backup and recovery requests.
• Assist with reporting and issue escalation for system interfaces.
• Support annual inventory and lifecycle management.
• Administer helpdesk ticketing system and generate monthly reports.
• Support cybersecurity training coordination and MFA management.
• Respond to Priority 3–5 incidents within required time frames.

IT support/helpdesk experience, strong customer service, ability to work in 24/7 public safety environment.

1–3 years of IT support or helpdesk experience. Strong troubleshooting and customer service skills. Experience with ticketing systems and reporting. Ability to support 24/7 operational environments when needed.

Experience in public safety, government, or 24/7 environments. Familiarity with CJIS Security Policy.

Softthink Solutions' mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity. Through our innovative solutions and dedicated team of experts, we strive to exceed our clients' expectations and set the standard for excellence in the IT industry.

At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations. Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.