IT Field Support Technician

As a detail-oriented and customer-focused IT Support Technician at Life Stance Health, you will provide technical support to end-users, resolve IT incidents, and maintain smooth operation of hardware, software, and network systems.

$25.00 - $28.00/hour plus competitive bonus plan.

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (e.g., Service Now, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

• High School Diploma or equivalent experience.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (Team Viewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast‑paced environment.
• Strong customer service orientation and proactive problem‑solving approach.

The employee is regularly required to sit, stand, bend, talk, and hear. The employee must be able to walk and lift or move objects up to 75 pounds. Vision requirements include close, distance, color, peripheral, and depth perception and ability to adjust focus.

• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar.
• Experience with ITIL processes, service desk metrics, and ticketing systems (Service Now, Zendesk, Manage Engine).
• Familiarity with endpoint management tools (Intune, SCCM, JAMF).
• Knowledge of cloud platforms and SaaS applications.

Medical, dental, vision, AD&D, short and long‑term disability, life insurance, 401(k) retirement savings with employer match, paid parental leave, paid time off, holiday pay, and Employee Assistance Program.

Life Stance is an equal opportunity employer. We celebrate diversity and are fully committed to an inclusive work environment for all employees. Life Stance complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact Human Resources Team at .