Microsoft Dynamics 365 Customer Engagement; CRM Manager
Listed on 2026-07-25
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IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.
There’s no one like you and that’s why there’s nowhere like RSM.
Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams.
Key Responsibilities:
- Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
- Establishing Cost Benefit Analysis through required phases of the project.
- Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
- Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
- During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
- Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
- Responsible for managing all aspects of CE implementations.
- Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
- Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
- Proven leader with the ability to assemble, lead, and motivate high performing teams.
- Proven business facing skills.
- Solid understanding of financial analysis and planning
- Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
- Strong understanding of technology, ability to learn new technologies and applying them.
- Proven experience in influencing, leading teams and driving change.
- Superior verbal and written communication skills
- Strong stakeholder management skills
- Strong critical thinking and problem-solving skills.
- Intermediate to advanced Microsoft Office skills
- Proficient with MS Project or related tool
- PMP certification desired
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave);
domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is…
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