Sr. ServiceNow Systems Administrator
Listed on 2026-08-04
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IT/Tech
Systems Administrator, IT Support
Job Description
About Us:
At TAPCO, we aim to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!
* MINIMUM 2 days in office required*
What TAPCO has to offer you:
- Quarterly Bonus Program
- 10 Paid Holidays
- Paid Vacation and Personal Time (starting day one)
- Four Weeks of Paid Parental Leave with no waiting period
- 401K Plan with Employer Match (fully vested on day one)
- Company-Funded Short-Term Disability
- Health, Vision, and Dental insurance
- Quarterly Company Events and Lunches
- Have a say in TAPCO Happenings by joining the Fun or Safety Committee!
What you will accomplish as a Systems Administrator at TAPCO:
The Service Now Administrator will be responsible for the administration, configuration, and ongoing maintenance of the Service Now platform. The ideal candidate will have a strong understanding of Service Now deployment, implementation, and integration, along with relevant certifications and training. This role requires in-depth knowledge of various Service Now components and a commitment to enhancing our IT service management capabilities.
Essential Duties and Responsibilities:
- Administer, configure, and maintain the Service Now platform to meet business needs
- Minimum two days in office per week
- Monitor platform licensing and perform regular audits
- Perform system upgrades and patches, ensuring minimal disruption to operations
- Develop and maintain Service Now workflows, scripts, business rules and UI policies
- Collaborate with stakeholders to gather requirements and implement Service Now solutions that align with business objectives
- 3rd Party software integrations
- Provide technical support and guidance to end-users and other IT staff
- Stay updated with the latest Service Now features, best practices, and industry trends
- Participate in an after hours support On Call rotation
- Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours
- Follow department processes and workflows
- Schedule and work with outside vendors and contractors, assign tasks, and track their time
- Follows all company safety rules and 5S/Lean Manufacturing policies
Required Qualifications and KSA
- Degree in Computer Science or related field and/or commensurate on-the-job experience
- Strong understanding of Service Now components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management
- Prior experience diagnosing complex problems and developing solutions
- Proficient in Office 365 applications
- Excellent communication skills
- Demonstrable knowledge of Service Now deployment, implementation, and integration.
- Knowledge of the principles, methods, and techniques used in Service Now systems administration and support
- Demonstrable knowledge of the Service Now Workflow Editor
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
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