DMV Field Services Supervisor – Kenosha

Introduction

Further your leadership skills while assisting in providing a high level of customer service to the citizens of Wisconsin! The Division of Motor Vehicles is recruiting to fill a Field Services Supervisor (DOT Supervisor) located at the Kenosha Customer Service Center at 4911 88th Avenue, Suite A, Kenosha, WI 53144 and is required to work full time in the office.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.  to learn more about how we apply these values in our work.

This DMV Field Services Supervisor position supervises the Kenosha Customer Service Center. This position is responsible for the administration of the driver license, motor vehicle registration, and  programs at DMV service centers.

Responsibilities include:

assigning work schedules, reviewing financial reports including cash errors, identifying training needs, and approving leave requests.

Additional job duties include: analyzing issues for consideration in new legislation or division policies and plans, developing process improvement efforts, encouraging staff to achieve unit goals, conducting performance evaluations, handling discipline issues, developing and monitoring budgets, and special projects as assigned.

This position is in schedule-range (81-03) with an annual salary of $69,680-$80,080, plus excellent benefits
. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Saturday hours may be required.

Supervisors working in our Bureau of Field Services may perform driver license examining and will be required to possess a valid driver license or obtain one within 6 months of hire.

Supervisors are required to travel throughout their assigned service area on an independent and regular basis. Additionally, occasional independent travel throughout the state to attend meetings, trainings, and other individual assignments is also required.

Qualified applicants will have experience with all the following:

• Developing, implementing and measuring process improvement efforts
• Training and improving performance of staff including providing guidance and…