Patient Service Representative

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

No weekends

No Holidays PTO & paid anniversary day 7% GI Associates retirement contribution & 401(k) plan Medical, dental & vision insurance

Flexible spending plan Short- & long-term disability

Basic & supplemental life insurance

Position summary

Our Patient Service Representative has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice’s in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI.

Position Responsibilities:

Prepares EMR for office hours and procedures as needed

Rooms patients and obtains vital signs, chief complaints, updates medication list, and obtains/processes patient photo when needed

Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location

Conducts patient education (i.e., Handouts, etc.)Travels to off-site locations

Utilizes PMS, EMR, EPIC appropriately and efficiently

Maintains a high level of confidentiality

Maintains clean and organized workstation and nurses' station during/at completion of office hours

Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care Documents patient care accurately, in the proper location in the EMR, and in a timely fashion.

Notifies pre-certification department of scheduled procedures

Answers and follows up on patient phone calls in a timely fashion

Maintains medication closets by stocking medications in an organized and retrievable manner when needed

Assists with Patient Walk-ins as needed

Assist with CRH Hemorrhoidal banding procedure in the office as needed

Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity

Maintains a safe work environment

All other duties as assigned

Minimum Requirements High School diploma or equivalent

Patient-care first approach with strong attention to detailCMA certification preferred, but not required

Strong communication and problem-solving skills

Ability to communicate effectively with patients, family members, physicians, co-workers, and outside customersBLS/CPR certification – training available once hired

Previous Healthcare experience preferred

Previous gastroenterology experience preferred, but not required

Willingness and ability to travel to other GI Associates locations as needed to support operational needs

Physical & Mental Demands Able to sit, stand, walk, kneel, bend, reach and stoop throughout entire shift to accomplish tasks

Able to push, pull, lift and/or move up to 25 lbs. frequently and up to 50 lbs. occasionally

Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment

Frequently uses a computer for typing and EMR documentation; requires accurate and efficient data entry abilities

Frequently uses the telephone to contact patients for appointment scheduling, follow-up care, test results, and other clinical communicaoor
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