Member Specialist

Position Summary

At Sam’s Club, you will serve members by providing support and operating front-end equipment. You will manage checkout operations, resolve member issues, promote products, and maintain a safe, organized environment.

• Provide member service and support to members regarding self‑service technology.
• Maintain the checkout area and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise properly and correct unsafe situations.
• Maintain entrance and exit areas, verify membership cards, and identify member needs.
• Assist members with locating merchandise, making purchasing decisions, and transporting items.
• Maintain a safe shopping environment and zone the area appropriately.
• Review member receipts and safeguard Sam’s Club assets by observing potential criminal activity.
• Maintain required paperwork, logs, and documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Assist with training new associates on company processes and technology.
• Deliver rollout training for new programs and provide continuous learning opportunities.
• Identify shrink and damages and report them.

• Embrace differences and create a workplace where associates feel supported and connected.
• Build strong and trusting relationships, communicate with impact, energy, and positivity.
• Help develop and mentor others and recognize contributions.
• Maintain the highest standards of integrity, ethics, and compliance and support Walmart’s regenerative goals.
• Act in a selfless manner and be consistently humble, self‑aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information and consider the impact on the team’s ability to deliver.
• Display curiosity, take calculated risks, and demonstrate courage and resilience.
• Drive continuous improvements and adapt to change.

The hourly wage range for this position is $18.00 to $26.00.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Premiums may be based on schedule, facility, season, or specific work performed.
• Multiple premiums may apply if applicable criteria are met.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates.

Retail experience including operating front‑end equipment (e.g., cash register), and working with mobile retail applications.

Retail experience including operating front‑end equipment (e.g., cash register), Working with mobile retail applications.

3300 Brumback Blvd, Kenosha, WI 53144‑4815, United States of America

Walmart and its subsidiaries maintain a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.