Coopers Uptown General Manager

Join our Coopers Uptown and lead a one‑of‑a‑kind retail and cafe experience located in the heart of Kenosha.

What makes Coopers Uptown unique is not only its 100+ years of history, but it truly stands alone in that it is both an award‑winning shopping and dining destination. Whether it's our thoughtfully curated selection of merchandise, or our delicious homemade food, this one‑stop shop was made for the purpose of making generations of people smile.

Astheleaderofboththeretailstoreandcaféoperations,the General

Managerwillprovideleadershipanddirectiontothestoreinthefollowingareas:drivingourrich employee culture,creatingmemorablecustomerexperiences,developing a high performing team,growingkey business metrics, managing payroll and staff, networking,andservingasthe

Coopers

Uptownambassadortothecommunity.

JOB EXPECTATIONS:

• Creatinganoutstandingatmosphereandcultureforbothcustomersand employeesanddrivingcafeandretailstoresfinancialperformance.
• Overseeing daily store operations including hiring,scheduling,budgeting,driving sales performance, selling skills, and adhering to operational policiesandprocedures.
• Implementingmarketing,sales,service,andfinancialstrategydirection provided by corporate partners.
• Overseeing the hiring,trainingandsupervisingstaff.
  
  Thisincludesprovidingpositiveleadership, mentoring, and coaching to all employees to create andretainahigh performing team.
• Continuallyeducatinganddevelopingsalesteamonnewproductsandsales
• Regularlyreviewingkeyperformancemetricswithstafftodriveprofitabilityandserviceinthestore.
• Ensuringcultureandworkingrelationshipbetweenretailstaffandcafestaffiscollaborative.
• Being accountable for driving awareness within the community via networking,community involvement,and creating cohesive partnerships within
  
  Kenoshaarea.
• Assistinginplanningandexecutingmarketingstrategiestodriveawareness and store traffic, attract newcustomersand increase retention.
• Handlingcustomerinquiries,complaintsandspecialrequestswhilebuildingrelationshipswithgueststoenhancecustomerservicelevels.
• Leadingtheplanning,coordinationandexecutionofallspecialevents, workingalongsideretailmanager,cafemanagerandmarketingteamto ensurethateventsaresuccessful.
  
  Thisincludesmakingeventspecificgoals and tracking towardsthem.
• Maintaining all standards of store operations including security, inventory control,lossprevention,human resources,expense control,training,facility appearance and operational policies and procedures.
• Ensuring all company prescribed standards are met and adhered to by all employees

REQUIRED:

• High Schooldegreeorequivalent.
• Strong selling experience with the proven ability to meet or exceedperformancestandards.
• Flexibilitywiththeabilitytoworkopening/closing shifts,weekends,holidays, and overtime.
• StrongworkingknowledgeofPOSsystems.

PREFERRED:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.