Key Account Manager

Key Account Manager – North America (USA)

Location:

Saint-Laurent, QC – On-site | Travel:
Frequent 50% max, as needed | Territory:
North America

Inspire innovation. Drive results. Join Deville.

Imagine working in a role where your ability to develop strategic relationships, understand customer challenges, and drive key account growth makes all the difference.

At Deville Technologies Inc., we innovate in industrial food cutting through advanced technological solutions. We are looking for a Key Account Manager who is results-driven, rigorous, and has a strong business acumen.

• Creativity in developing innovative solutions
• Accountability and ownership
• Commitment to operational excellence
• Human-centered collaboration focused on results

For over 25 years, Deville Technologies Inc. has been designing, manufacturing, and distributing high-performance industrial food cutting equipment known for its reliability, precision, and efficiency. With operations in both Canada and the U.S., we place customer satisfaction and technical innovation at the heart of everything we do.

• Competitive compensation + advancement opportunities
• Ongoing training & tuition reimbursement
• Tangible recognition of your contributions
• Human-centered company culture in an innovation-driven environment
• Insurance coverage (health/medical, dental & disability)
• 5 paid sick days + 2 personal days annually
• Social activities organized by our committee (BBQs, happy hours, karaoke...)
• A growing company with industry recognition

Reporting to the Sales Director, you are responsible for managing, developing, and retaining a portfolio of strategic customers. You act as the primary point of contact for key accounts and coordinate all commercial, technical, and operational interactions.

You identify sustainable growth opportunities, structure account development plans, and ensure revenue and customer satisfaction objectives are met.

• Manage a portfolio of strategic accounts and act as the main point of contact
• Maintain a strong understanding of customer needs, priorities, and business context
• Develop business plans and sales strategies for targeted key accounts
• Ensure retention and satisfaction through rigorous and proactive follow-up
• Maintain high-level business relationships with decision-makers

• Identify growth opportunities within existing accounts
• Deploy sales strategies adapted to each account's needs and context
• Present value-added solutions aligned with customer priorities
• Negotiate commercial agreements in line with revenue and margin objectives
• Meet or exceed revenue targets associated with key accounts

• Coordinate internal teams (Sales, Engineering, Operations, Service) to secure execution
• Follow up on projects, orders, and commitments related to accounts
• Manage issues, escalations, and adjustments required to protect the customer relationship
• Ensure consistent, high-quality customer experience throughout the business cycle
• Maintain clear and structured communication between the customer and internal teams

• Maintain a structured and up-to-date pipeline in the CRM
• Track account performance against established objectives
• Produce the required follow-ups for Sales leadership on deal progress
• Contribute to sales forecasts related to key accounts
• Support decision-making with a clear view of opportunities and risks

• Contribute to improving key account management practices
• Share relevant market trends and customer insights observed in the field
• Support the evolution of commercial approaches and offerings
• Strengthen the company's credibility with strategic customers
• Act as a brand ambassador within key accounts

• 5+ years of relevant experience in B2B capital equipment sales, key account management, or strategic account development
• Experience in a manufacturing, industrial, or OEM environment is strongly preferred
• Field experience including prospecting, pipeline management,…