Field Service Representative

Job Overview

Schneider’s Field Service Representatives play an impactful role within the organization — collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.

Schneider provides direct product training, training on all digital and physical tools associated with the work, service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. The position is site‑based with occasional non‑standard hours. There is a 40‑hour work guarantee (+overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short‑term incentive. The compensation range applies to candidates located within the United States. Within the range, individual pay is determined by performance, knowledge, job related skills, experience, and relevant education or training.

Schneider Electric offers a comprehensive benefits package to support our employees: medical (with member reward points), dental, vision, and basic life insurance;
Benefit Bucks (credits to apply toward benefits); flexible work arrangements; paid family leave; 401(k) with match; well‑being and recognition programs; 12 holidays per year; 15 days of paid time off per year (prorated in the first year based on start date); opportunity to purchase company stock (eligibility depends on start date); and military leave benefits.

Within the first 180 days, the employee will receive 8 weeks of in‑person training in a state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. Subsequent training is online and includes pairing with a local mentor for on‑the‑job training.

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, and their circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply) systems, power distribution and switch gear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Must possess good safety practices and adhere to the company’s safety procedures (lock‑out/tag‑out, compliance with safety programs, completion of safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near‑misses to management or safety representative
• NFPA‑70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to…