Installer III

Welcome! Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Works under the direction of the Field Supervisor or General Manager.

• Install heating, air conditioning, ventilation and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications.
• Design, fabricate and install various ducts and duct fittings as required.
• Perform limited diagnostics and start‑ups on air conditioning and heating systems.
• Deliver excellent customer service, sustain high levels of customer satisfaction, and promote products and services to the customer.
• Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensure company property, vehicles and tools are properly used, maintained and accounted for.
• Complete all paperwork neatly, accurately, thoroughly and in a timely manner; collect payment from customer.
• Represent the company professionally, honestly and ethically in all business matters.
• Keep installation vehicle clean and neat inside and outside to maintain the company’s professional image.
• Follow standard procedures, stock vehicle, return defective warranty parts, and replenish stock as needed; complete material requisition forms and related administrative activities.
• Assist the Field Supervisor or General Manager with site supervision, planning, estimating and quality audits on selected installations.
• Train other installers in technical skills and company procedures, as assigned.
• Perform other duties as needed or assigned.

• Report unsafe acts, conditions and hazards to the direct supervisor/manager immediately.
• Report contraventions of legislation or company policy to the direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed.
• Never remove or render ineffective any safety guards, devices or clothing prescribed to be in place or worn.
• Comply with general rules prescribed by the company program(s) and procedures.
• Operate devices or equipment as prescribed by the company program(s) or procedures.
• Participate in any safety initiatives, teams or committees.
• Report all injuries or incidents as prescribed by the company program(s) or procedures immediately.
• Provide input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Do not perform any act that may endanger the safety or well‑being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

• High school diploma or GED with additional training and 5+ years’ experience in HVAC technical training.
• Certification required.
• Valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; EPA and safety certifications required.
• Proficient in the fundamentals of the operational functionality of heating, air conditioning and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning and ventilation equipment and accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various installation projects.
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems…