Field Technician

Job Description

Job Title:
Support Technician

Job Description

The Support Technician performs preventative maintenance, troubleshooting, and repairs on a wide range of climate control rental equipment, including heaters, ground thaw units, air conditioning systems, and related machinery. This role is primarily shop-based with frequent onsite work to assist in equipment setup at customer job sites. The position combines hands-on mechanical and electrical work with customer-facing responsibilities, ensuring equipment operates safely, efficiently, and reliably throughout the rental lifecycle.

Responsibilities

• Perform preventative maintenance and repairs on climate control rental equipment, including air compressors (diesel and gasoline), hydronic heaters, ground thaw equipment, air conditioners, concealed/indirect/direct fire heaters, electrical heaters, fans, HEPA air scrubbers, and dehumidifiers.
• Clean, inspect, and maintain rental equipment to ensure safe, reliable, and efficient operation before and after each rental.
• Investigate and diagnose equipment faults and failures, identify root causes, and recommend appropriate repair solutions.
• Complete light repairs on rental fleet equipment and customer-owned equipment, following established procedures and safety standards.
• Maintain a clean, organized, and safe shop environment, including work areas, wash bay, and yard.
• Perform day-to-day tasks such as pressure washing equipment, checking equipment for proper operation, servicing and maintaining components, conducting part lookups, and preparing repair estimates.
• Assist with field work by traveling to job sites to set up, start up, or adjust equipment as needed.
• Answer phone calls from customers with equipment on rent, provide basic troubleshooting support, and coordinate service needs.
• Process paperwork related to rental contracts, service work, and invoices accurately and in a timely manner.
• Assist with loading and unloading rental equipment, ensuring safe handling and proper documentation.
• Perform simple maintenance, troubleshooting, and repairs on the rental fleet, including mechanical, electrical, hydraulic, and pneumatic systems.
• Respond to outside rental service calls as needed, providing onsite support and repair to minimize customer downtime.
• Complete light customer service repairs and communicate clearly with customers about work performed and equipment status.
• Understand customer needs and ensure those needs are met promptly, professionally, and with a focus on long-term relationships.
• Resolve rental-related concerns and disputes fairly and quickly to maintain strong customer relationships.
• Learn and maintain operating procedures for all rental equipment and clearly explain correct operating procedures to customers.
• Monitor product availability and equipment readiness, ensuring units are maintained and presented in a way that encourages rentals.
• Ensure the wash bay and yard remain neat, clean, and organized to support efficient operations and a safe workplace.
• Participate in on-the-job training and factory-specific training sessions to stay current with equipment technology and best practices.

Essential Skills

• 3-5 years of small engine knowledge and mechanical ability, including experience with maintenance and repair.
• Hands-on experience performing preventative maintenance on climate control equipment or similar mechanical systems.
• Working knowledge of electrical DC systems and control systems.
• Understanding of pneumatic control systems and components.
• Understanding of hydraulic control systems and their operation.
• Knowledge of mechanical control systems and basic mechanical assemblies.
• Experience with ignition and fuel systems on small engines and related equipment.
• Practical experience with small engine repairs and diesel engine starting and running issues.
• Familiarity with AC generators, air compressors, pumps (trash and water), and heating systems.
• Mechanical aptitude with the ability to use hand tools and test equipment effectively, including a volt meter.
• Basic computer skills for documentation, part lookups, and processing rental and service paperwork.
• Ability to read and understand parts diagrams, schematics, and technical materials needed to diagnose and repair equipment.
• Ability to lift 50-75 pounds regularly or occasionally and perform physical tasks such as standing, sitting, kneeling, bending, and reaching to complete repairs.
• Ability to work outdoors in both hot and cold weather when required for field calls or…