Senior Software Engineer

Job Description

Stay on top of new cloud services and evaluate whether cloud-native alternatives can replace our stack components. Continue to strive toward a fully automated infrastructure. Evaluate new instances to resolve the best price point as we work with our provider on long term pricing. Continue to enhance the tools we use daily to control our clusters. Work closely with product management when new features are being considered by being an advocate for not impacting performance of existing APIs.

Experience operating large systems ld, manage, and scale the Search infrastructure at Zendesk - a combination of self-managed clusters and AWS-managed services. Come help us further improve our infrastructure automation so that we can continue to grow with Zendesk and our customers.

Minimum Requirements:

Master’s degree, or foreign equivalent, in Computer Science, Information Technology, Engineering, or closely related quantitative discipline.

• Cloud native application development concepts, such as microservices
• Cloud computing technology, such as AWS
• Database fundamentals and SQL
• Elasticsearch
• Virtual machines and containers
• Distributed systems fundamentals, such as replication and fault tolerance
• Ruby on Rails; and Agile methodologies
• Unix CLI basics; and Git

Any suitable combination of education, training, and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.

The US annualized base salary range for this position is $161,637 - $217,000. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.