Customer Service Coordinator
Job in
Kent, Portage County, Ohio, 44243, USA
Listed on 2026-05-22
Listing for:
Schneller, Inc.
Full Time
position Listed on 2026-05-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
We're a quality-driven manufacturer looking for a sharp, organized communicator to join our customer service team. You'll manage the full order cycle for assigned customer accounts while serving as a key connector between customers and our internal teams. This isn't a call center role - you'll build real relationships and work across sales, operations, and compliance in a fast-moving environment.
What you'll be doing:
* Handle customer communication and accurate, timely entry of quotes, orders, and related information
* Process and track quotes and orders ensuring compliance with pricing strategy, target margins, and program naming criteria
* Follow up with customers on order acknowledgements, order status, and shipping information
* Maintain electronic customer files including lab projects, quotes, order acknowledgements, price lists, and standard notes
* Create new item numbers and product descriptions following established protocols
* Coordinate internally on customer sample requests, product information requests, and order follow-through
* Build and implement project management tools to support cross-functional collaboration on major programs
* Support the Account Executive with material samples, cross reference lists, quotations, and past due invoice collection
* Back up other Sales Team members during high-activity periods or when coverage is needed
* Assist the Export Compliance Officer with international trade compliance activities including audits and procedure development
* Participate in special projects such as ERP system evaluations and upgrades
What you bring:
* 3-5 years of customer service experience, ideally in manufacturing or a related field
* Strong organizational skills and serious attention to detail
* Comfort with ERP systems and MS Office
* Clear, professional communication - written and verbal
* Bonus:
French or Spanish language skills
* Must be eligible for any required US export authorizations (ITAR/EAR)
A business degree is a plus, but not required - experience matters more.
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