Service Dispatcher

Pay: $24.00-$30.00 hourly, based on experience

Schedule: Monday-Friday, 7:30 AM-5:00 PM with occasional overtime as needed

Wright Heating & Cooling is a fourth-generation, family-owned HVAC company proudly serving Portage, Summit, and Medina Counties for over 70 years. We've built our reputation on quality workmanship, exceptional customer service, and treating our employees like family.

As our company continues to grow, we're looking for a highly organized, customer-focused Service Dispatcher to join our team. This is an excellent opportunity for someone who enjoys a fast-paced environment and wants to build a long-term career with a stable, well-established company.

• Insurance
  • Medical - 100% company paid for employee and family
  • Dental - paid by the employee
  • Vision - paid by the employee
• Paid Vacation
• Breakfast Team Meetings
• Training and Career advancement

• Answer incoming customer calls and schedule service appointments
• Dispatch technicians efficiently throughout the day
• Keep customers updated on technician arrival times and scheduling changes
• Schedule return visits and follow up on pending work
• Maintain accurate customer records and service documentation
• Assist with service invoices, warranties, and other department paperwork
• Support the Service Manager with daily operations

• 2+ years of dispatching, customer service, administrative, or related experience
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Comfortable working with computers and office software
• High school diploma or GED

• Experience using Service Titan
• Previous experience in the HVAC or home service industry

If you have strong customer service and organizational skills but don't meet every qualification, we still encourage you to apply. We're looking for someone who is dependable, eager to learn, and ready to be part of a great team.