Applications Engineer, Polymer Pumps

Applications Engineer – Polymer Pumps

MAAG Americas, a division of Dover Corporation, is hiring an Applications Engineer for the Polymer Pump product located in Kent, Ohio;
Eagle Rock, Virginia; or Charlotte, North Carolina.

The Applications Engineer, Polymer Pumps is responsible for identifying and understanding complex applications to develop solutions that best meet the customer’s needs. As the technical expert they bridge the gap between sales, development, service and customers, offering unique perspectives and an in‑depth understanding of mechanics, polymer science, and operational goals. They work cross‑functionally to optimize solutions, provide technical support, troubleshoot issues, and ensure successful product integration.

• Maintain expert level of product and application knowledge
• Collaborate with customers and internal teams on project application engineering and project management including quoting, configuring customer systems, and managing project timelines and communication.
• Partner with other teams, including engineering, service, quality, and supply chain, to drive project technical success
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Support the resolution of in‑field customer complaints via process optimization or new technology implementation
• Listen, understand and convey customer requirements to internal teams
• Support new product development and existing product improvement projects
• Evaluate and recommend new equipment and technologies to enhance existing processes
• Develop tools and/or guidelines to support internal teams’ ability to identify and correctly address design risks for complex applications
• Plan and/or facilitate technical training for customers from C‑suite to operators to support customer education and outside sales
• Initiate, plan, and support execution of customer driven or investigative lab trials

• Bachelor’s degree in a related engineering field (Mechanical, Chemical, Polymer), or an Associate Degree in Engineering with 7 years relevant work experience in a technical discipline in lieu of a four‑year degree
• Excellent verbal and written communication skills
• Project Management experience with external customers
• Experience in the use of CAD software, preferably Solid Works
• Understanding of manufacturing processes including but not limited to machining, welding, hard facing/cladding/coating, heat treating
• Mechanical or electrical design background
• Proficiency with CRM/Database tools
• Skilled in use of Microsoft Office software, especially PowerPoint, Word and Excel
• Able and willing to travel 25% or more, especially during the first year of training

Stand, sit and move about freely in a manufacturing environment.

Standard office and manufacturing environment. Travel 25% or more.

Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account; health care and dependent care flexible spending accounts; company paid short‑term disability and long‑term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance;

commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.