IT Support Engineer

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Full Time Kent, OH, US

3 days ago Requisition

Salary Range: $55,000.00 To $60,000.00 Annually

SAGE Integration Holdings LLC

Job Title: Information Technology (IT) Support Engineer

Reports To: Information Technology Manager

Job Type: Full-Time

SAGE Integration is a security technology integrator protecting the people, facilities, and reputation of enterprise clients. We bring integrated solutions, intelligence, and analytics through a consultative process of understanding risks and aligning strategic priorities to help clients navigate the growing and changing advancements in technology. We have over 30 years of experience and relationships in the industry, with a growing national footprint.

Our team is built on empowerment and trust, which allows us to effectively serve our clients and set the standard for security technology integrators.

As an IT Support Engineer, you'll be the go‑to knowledge expert for Sage's corporate employees, providing seamless end‑to‑end services and frictionless on‑site technical support, ensuring productivity remains secure and uninterrupted. Sage’s IT Support Engineers are dedicated, dependable, and team member‑focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

IT Support Engineers have an advanced understanding of IT standards, systems, and equipment deployed throughout Sage. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Sage team members across various teams, owning and recognizing their unique IT needs and providing personalized, high‑quality support. You'll be a trusted advisor and a problem‑solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues, implementing successful solutions.

Our Engineers guide and empower technical and non‑technical Sage team members through the ever‑evolving digital landscape, implementing solutions that fit their needs.

• Deliver on‑site, high‑quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on‑call support for requests received outside of normal operating hours
• Assist with activities to triage and elevate system or network outages to reduce downtime
• Understand and execute change management activities
• Effectively manage and oversee IT asset inventories
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Sage team members.

We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.

• High school diploma or equivalent
• Experience working in an internal‑facing…