Service Manager

Role Overview We are looking for a service manager who will provide leadership to the local branch, overseeing the fulfillment process for work sold to ensure customer requirements are met, revenue and profit objectives are achieved, and operational efficiencies realized. The role collaborates with managers, shop and support staff, technicians, customers and others to help ensure Certa Site delivers the most simplified and dependable life safety solution.

This is a fast‑paced and demanding role with high visibility within the company.

• Education & Certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission‑driven company focused on people
• Continued growth and expansion into new markets and products and services

• Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
• Support sales through involvement in job quotation and estimation, approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor cost and provide feedback to the district and general manager
• Provide leadership and supervision to technician team and be responsible for their development and training
• Maintain a consistent interface with current customers and establish effective working relationships to identify additional selling opportunities
• Establish project timelines, meet with customers to communicate and coordinate project schedules, manage projects, assign personnel, oversee ordering of equipment and material, and ensure proper customer sign‑offs per corporate policy requirements; assist project managers and engineers as needed
• Monitor warehouse and truck inventory; assist purchasing and inventory control specialists
• Ensure that maintenance contract commitments are fulfilled and inspections completed on time; provide input to scheduling coordinator on technician scheduling activity
• Work with the technician team to generate pull‑through service and repair work on existing house accounts and lead customer care initiatives
• Be responsible for technician goal setting and performance reviews and ensure completion on time each year
• Support technician training by coordinating with the training department; report training plan and budget to RM & GM
• Work with account managers, sales and other operational leaders to resolve customer issues, including customer visits
• Provide weekly job status, revenue and reports to DM & GM
• Coordinate with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance
• Other projects as assigned

• Associate’s degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler
• 3 – 5 years of business experience in sales and/or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry

• Bachelor’s degree in a related field
• NICET Level 1 Certified
• 3 + years of leadership experience within the life safety industry
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
• Superior management skills, excellent time management, planning, and forward‑thinking skills
• Must demonstrate ability to work with and influence peers and management
• Expert familiarity with applicable codes (i.e. NFPA)

• Available for occasional business travel, which may include nights and weekends.
• Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50 lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces;
  
  and general office duties including use of a computer.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.