Regional Director of Operations - Ohio

Regional Director of Operations - Ohio

Position Type Full Time Travel Percentage Road Warrior Category Management

Regional Director of Operations

The Regional Director of Operations oversees the standardization and optimization of the company's daily operating performance through developed processes and procedures. This is what the Mod Drop stands for. Each act of kindness, even the smallest positive action will ripple outward to affect others and our communities.

Responsibilities:

The Regional Director of Operations is responsible for overseeing the day-to-day operational activities of the company, ensuring that the organization is managed and performing efficiently and effectively, as well as providing strong leadership to all District and General Managers.

• Extensive and diversified background with at least 10 years of related experience. (Preferably in the car wash industry)
• Master's degree in business administration preferred
• 8+ years of experience in a leadership role
• Possess and maintain a valid driver's license and insurance coverage
• Experience in multi-unit management (Car wash experience preferred)
• High-level knowledge of car wash equipment and chemistry
• Thorough understanding of practices, theories, and policies involved in business and finance
• Superior verbal and written communication and interpersonal skills
• Superior managerial and diplomacy skills
• Extremely proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills

Position Requirements :

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement
• Review, analyze, and evaluate business procedures
• Implements policies and procedures that will improve day-to-day operations
• Ensures work environments are adequate and safe
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and costs of sales in each division to achieve financial objectives
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
• Improves customer service and satisfaction through policy and procedural changes
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes
• Projects a positive image of the organization to employees, customers, industry, and community
• Participates in the hiring and training of District and General Managers
• Organizes and oversees the work and schedules of District and General Managers
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy
• Perform other related duties as assigned

Physical Requirements:

• Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter).
• Be on your feet for extended periods of time
• Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties.
• Ability to oversee and ensure the effective handling, storage, and transportation of materials, equipment, and resources, including the management of tasks that require lifting, carrying, pushing, pulling, or moving up to 50 pounds. This includes coordinating logistical support and ensuring compliance with safety standards while delegating physical tasks appropriately to staff.
• Maintain a proactive approach to safety, monitoring workflow, and facilitating communication across departments to ensure smooth daily operations.
• Respond quickly to sounds.
• Move safely over uneven terrain and in confined spaces.
• See clearly and respond to dangerous situations.
• Must have the ability to be mobile and engaged with all Mod Team members and customers at pay station, tunnel entrance, and vacuum lot
• Prolonged periods of sitting at a desk may be required
• Ability to travel a minimum of 50%

Who you are :

• Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the Mod Brand with pride.
• Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.
• Efficient: I recognize my customers time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.
• Guest Obsessed: I get guests comfortable by…