Field Service Technician; Kent, OH

Field Service Technician

Location:

Kent, OH, US, 44204

Work Arrangement:
Hybrid

Company:
Maag Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora – a global partner for the polymer industry, manufacturing gear pumps, pelletizing, filtration systems, and pulverizers for chemical, petrochemical, pharmaceutical, and food sectors.

• Independently travels nationally and internationally as Maag/Gala’s primary technical representative to the customer.
• Interacts with customers daily to provide solutions to issues.
• Conducts annual follow up calls to all Maag/Gala customers to check on the customer and Maag machinery.
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities, including logistical planning and reporting.
• Provides training to customers at Maag/Gala’s facility and at the customer’s location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with solutions.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer‑focused solutions.

• Must stand, walk, bend, kneel, stoop, crouch, crawl, and climb; stand for extended periods and lift up to 50 pounds.
• Requires regular talking or hearing; uses hands to finger, handle, feel, and reach; needs clear vision that allows for close, distance, color, peripheral vision, depth perception, and focus adjustment.
• Occasional prolonged sitting during international commercial air travel.

• High School diploma or equivalent (additional technical skills a plus).
• Strong mechanical aptitude.
• A valid US Driver’s License is required.
• Technical training in electrical systems (single‑phase, 3‑phase or low‑voltage).
• Technical training in logic circuits, electric motors, gears and mechanical devices.

• Experience in a field service role.
• Experience using measuring/test equipment including micrometers and multimeters.
• Writing progress and expense reports.
• Global travel experience.
• Experience in plastics processing or rotational molding highly desirable.

• Excellent verbal and written communication skills.
• Highly organized and efficient.
• Independent self‑starter with ability to problem‑solve and anticipate issues.
• Strong team player with work ethic and commitment to win.
• Customer‑focused.

• Attract, develop, and retain talent.
• Builds and manages collaborative relationships.
• Change leadership.
• Customer impact.
• Results driven.
• Self‑awareness and personal development.
• Strategic mindset.
• Strong business acumen and sound judgment.
• Winning the right way.

Schedule:

Monday to Friday with possible weekends or holidays as needed.

Travel frequency:
Approximately 50% of the time (average 5‑day trips, international trips up to 2 weeks).

• 401(k) savings plan with employer contributions.
• Medical, dental, and vision insurance.
• Wellness programs.
• Health savings account, health care and dependent care flexible spending accounts.
• Short‑term and long‑term disability coverage.
• Basic life and AD&D insurance.
• Optional accident, hospital indemnity, and critical illness insurance.
• Adoption, surrogacy, and fertility benefits.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leave.
• Paid time off: 10 paid holidays, 80 hours annual paid vacation, 40 hours annual paid sick leave, tuition assistance.
• Business travel services and employee discounts.
• Employee assistance program with counseling and legal services.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.