Service Technician

Kent, Ohio | High Travel Role: 40 – 60% | Rotoline USA

Rotoline USA, a leader in rotational molding equipment with over 25 years in the industry, is looking for a Service Technician to join our U.S. service and support team.

This is a field-based, high-travel role ideal for someone with a mechanical background and strong communication skills. You’ll lead equipment installations, support startups, and deliver excellent service across North America and beyond.

• Travel to customer sites to install, start up, and service rotational molding equipment
• Coordinate equipment arrival, layout, and oversee installation (customer provides crew)
• Manage and guide customer personnel during setup (you’re a supervisor, not the installer)
• Conduct hands‑on training for customer teams on equipment use and safety
• Collaborate with engineers on control systems and operational software during startups
• Provide remote and on‑site technical support
• Identify and recommend spare parts or upgrades while on‑site to support long‑term machine performance
• Assist in aftermarket sales by suggesting appropriate parts or services based on customer needs during service visits
• Complete service reports and customer follow‑ups from our Kent, OH office when not traveling

• Mechanical aptitude and experience with electrical components (PLCs, sensors, etc.)
• Strong customer service and communication skills
• Comfortable leading a crew and taking initiative on‑site
• Willingness to travel frequently (domestic & international)
• No degree required — we provide full training
• Competitive pay (commensurate with experience)
• Bonus for successful equipment startups
• Year‑end bonus based on company profits
• Extra paid day off after extended travel
• Two weeks paid vacation to start
• Supportive, team‑based work culture — family‑owned company

Rotoline is an international leader in the design and manufacturing of rotational molding machines. Our U.S. location in Kent, Ohio is a sales and service hub, supporting customers across North America. We’re a small, tight‑knit team that values reliability, teamwork, and customer satisfaction.