Field Service Technician

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora – eight successful and well‑experienced companies have joined forces to become the global partner for the polymer industry. As manufacturers of gear pumps, pelletizing, filtration and pulverization systems, we provide high‑grade equipment for polymer, chemical, petrochemical, pharmaceutical, and food applications.

The Field Service Technician provides the highest quality on‑ and off‑site technical support for the Maag family of equipment, including plastic pelletizing systems, polymer pump systems and filtration systems. Working independently but supported by a team, the technician is the technical representative for customers, handling all product maintenance, installation, and repair issues.

• Independently travels nationally and internationally as Maag/Gala’s primary technical representative to customers.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow‑up calls to all Maag/Gala customers to check on the customer and Maag machinery.
• Participates in customer visits to support equipment installation, troubleshooting, maintenance and repair activities. Responsibilities include logistical planning, coordination, execution of the trip and reporting activities and expenses.
• Provides training to customers both at Maag/Gala’s facility and at the customer’s location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with solutions to their needs or problems.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer‑focused solutions.

The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within their scope of responsibility and supports the avoidance of damage to people, facilities, assets, material and environment actively.

• Work in this position is both in an office and a factory floor environment, either locally or at a customer site. While performing duties in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and on job sites can be loud and PPE may be required.

• Must regularly talk or hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must be able to lift items up to 50 pounds.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Occasional prolonged sitting during international commercial air travel.

• Mandatory: High School diploma or equivalent education (additional technical skills a plus)
• Mandatory: Strong mechanical aptitude
• Mandatory: A valid US Driver’s License is required to book rental cars for travel
• Desirable: Technical training in electrical systems (single‑phase, 3‑phase or low voltage systems)
• Desirable: Technical training on logic circuits, electric motors, gears / mechanical devices
• Desirable: Multiple language skills

• Mandatory: Experience in a field service role
• Mandatory: Experience using measuring / test equipment including micrometers and multimeters
• Mandatory: Writing progress and expense reports
• Mandatory: Global travel experience
• Desirable: Experience in plastics processing or rotational molding highly desirable

• Excellent verbal and written communication skills
• Highly organized and efficient
• Independent self‑starter with ability to problem‑solve and anticipate and avoid issues
• Strong team player, work ethic and commitment to win
• Customer‑focused

• Attr…