Road Supervisor

Road Supervisor

Supervises vehicle operators/drivers and ensures that buses maintain schedule and adhere as closely as possible to established routes. The Road Supervisor assists in providing safe, reliable, customer friendly, on-time service and will divide working hours between the road and office. Must meet all requirements of vehicle operator/driver position and perform driver and dispatcher job functions as required. Performs work safely; follows safety work rules, guidelines and procedures and exercises maximum care and good judgment to prevent injury and accidents from occurring.

Complete time point checks; transports passengers; transport employees for drug/alcohol testing as required; sets up and completes route detours and/or alternate routing; addresses passenger and operator concerns and complaints; supervises bus line ups and PTI's; performs security functions and enforces safety procedures; coaches operators, corrects driver discrepancies and delinquencies on the spot; provides first line disciplinary actions; performs investigation and follow-up of vehicle and driver incidents;

answers driver inquiries and concerns.

Dispatches and facilitates radio communications through rotation in dispatch and as needed; fills in on route(s) in emergency situations.

Investigates collisions; collaborates with other agencies such as police, EMS, social service agencies, and schools; makes recommendations to the Assistant Operations Manager about the chargeability of incidents; evaluates pick-up and drop-off sites.

As required by the Operations Manager, completes, evaluates, coordinates, and performs special projects; performs other related duties as assigned.

Performs other related duties as assigned.

Qualified individual must meet all requirements of vehicle operator/driver position and possess a high school diploma or equivalent with three to five years relevant supervisory experience; or present any combination of education, training and work experience that demonstrates possession of the knowledge, skills and abilities necessary to perform essential functions of the job.

Knowledge of: administrative principles and practices including goal setting and goal implementation; techniques of effective time management; correct English usage, including spelling, grammar, punctuation and vocabulary; modern office methods, procedures, equipment and standard clerical techniques; record keeping, report preparation, filing methods, and records management techniques.

Skill in: operation of listed tools and equipment.

Ability to: operate tools and equipment including but not limited to transit buses, Para transit vehicles and vans, including wheelchair lifts and tie downs, and all vehicle components, telephone, cellular phone, mobile or portable radio, map, route schedule/manifest; routinely handle multiple priorities and projects as directed; define problems, collect data, establish facts and draw valid conclusions so as to resolve problems;

keep clear and accurate records and reports, perform basic arithmetic, including addition, subtraction, multiplication, and division; read and interpret documents such as safety rules, operations and maintenance instructions and procedure manuals; interpret a variety of instructions in written, oral, diagram or schedule form; use a computer terminal to accurately and rapidly enter and retrieve data and information; use spread sheet and selected job specific software;

demonstrate initiative and independent judgment; ability to use tact and discretion; maintain issue confidentiality; establish and maintain effective working relationships with various departments, individuals or other internal groups; communicate clearly and effectively, both orally and in writing; prepare clear and concise reports, correspondence and other written materials; speak effectively with individuals and small groups and respond to questions; instruct, train and direct staff and manage conflicts;

deal courteously and diplomatically with the general public.

Operates tools and equipment including but not limited to: personal computer and related hardware and software, including word processing,…