Center & Mailroom Specialist - Customer Focus & Growth

Position: Copy Center / Mailroom Associate
Location: Kent, WA 98032
Pay: $22–24/hour DOE

Pacific Office Automation is seeking a Copy Center / Mailroom Associate to support our on-site Digital Imaging, Print, and Mail operations. This role is essential to maintaining daily production workflows while delivering a high level of customer service. The ideal candidate is detail-oriented, proactive, and committed to operational excellence, continuously seeking ways to improve processes and enhance client satisfaction.

• Deliver exceptional customer service in all interactions
• Produce high-quality copy and print materials with accuracy and efficiency
• Serve as a liaison between POA and client personnel
• Communicate clearly with clients regarding services, turnaround times, and delivery expectations
• Maintain strict confidentiality of all client materials and information
• Ensure the facility remains organized and presentable at all times
• Support onboarding and orientation of client staff to POA processes
• Scan, copy, and organize documents into shared systems
  
  Sort and distribute incoming mail and packages
• Maintain shared spaces such as lunchrooms and restrooms as needed
• Set up and break down conference rooms and manage recycling as needed
• Identify opportunities to improve workflow and operational efficiency

Working knowledge of Microsoft Office (Outlook, Word, Excel)

• Experience with production print, bindery, or office equipment preferred
• Professional, personable, and customer-focused demeanor
• Strong organizational and multitasking skills
• Ability to quickly learn new systems and processes
• Ability to lift 40 lbs. and perform physical tasks (standing, walking, bending, etc.) for extended periods
• Strong initiative with the ability to work independently
• Valid driver’s license and reliable transportation
• Opportunities for advancement and leadership development
• Collaborative, team-oriented work environment
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off, vacation, and sick leave
• Flexible Spending Account (FSA) program

Pacific Office Automation is an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and supportive workplace for all. We welcome qualified applicants of any background, and we believe diverse teams make us stronger.