Operations Manager​/Facilities Coordinator in Washington

Job Description Job Description

We are seeking a hands‑on Office Operations Manager to oversee the day‑to‑day administrative and operational functions of our office while supporting field operations and client service activities. This role is ideal for someone who thrives in a service‑driven environment and can balance office management with field and client‑facing responsibilities.

The Office Operations Manager plays a critical role in keeping operations organized, responsive, and on schedules supporting payroll, scheduling, client walkthroughs, reporting, and coordination across teams and job sites.

• Full‑time, Monday–Friday
• Typical hours: 8:00 a.m.–5:00 p.m. or 9:00 a.m.–5:00 p.m.
• On‑call availability during the week as needed
• Mix of office‑based work and local travel to job sites for walkthroughs and operational support

Office & Operations Management

• Manage daily office workflow and administrative operations
• Coordinate communication between office staff, supervisors, vendors, clients, and leadership
• Maintain organized records for contracts, invoices, reports, and documentation
• Track invoices, billing, and payment follow‑ups

Payroll & Administrative Support

• Prepare, review, and support payroll processing, ensuring accuracy in hours, overtime, and documentation
• Maintain payroll records, employee files, and timesheets
• Work with accounting/finance teams on payroll and financial coordination
• Support budgeting, expense tracking, and cost control

Field Support & Client Service

• Conduct client walkthroughs, site visits, and service reviews
• Prepare follow‑up reporting and ensure operational issues are resolved
• Serve as a key point of contact for client inquiries and service requests
• Support special projects, deep cleaning, and urgent service needs

Staffing & Supervision

• Assist with hiring, onboarding, and scheduling of staff
• Support frontline supervisors and field employees
• Supervise one part‑time employee
• Help resolve staffing gaps and scheduling challenges as needed

Reporting & Continuous Improvement

• Prepare operational reports related to payroll, staffing, contracts, and site performance
• Track key metrics such as attendance, productivity, and service quality
• Identify opportunities to improve efficiency and workflow
• Support the proposal team by providing operational and site‑related information

Required

• 3+ years of experience in operations, office management, facilities, custodial, janitorial, or service‑based environments
• Strong Microsoft Office skills (Excel, Outlook, Word)
• Working knowledge of ADP or similar payroll/timekeeping systems
• Experience supporting payroll, scheduling, and administrative processes
• Strong communication, organization, and problem‑solving skills
• Comfort working in both office and field environments
• Valid driver’s license and ability to travel locally to job sites

• Direct experience in custodial, janitorial, or facilities services
• Experience supervising or coordinating frontline staff
• Exposure to contract management and proposal support

Ideal Candidate

The ideal candidate is organized, proactive, and detail‑oriented, with the ability to manage multiple priorities in a fast‑paced service environment. They are comfortable interacting with clients and employees, take ownership of follow‑up items, and enjoy being a central part of daily operations.