Scheduling Coordinator

Bee's Plumbing is seeking a Scheduling Coordinator to keep our residential and commercial plumbing projects on track. In this role, you'll manage the daily schedule, book and confirm appointments, and dispatch technicians across the Seattle area. You'll balance urgent calls with planned work, communicate clearly with customers and the field team, and update job details in our scheduling system. Ideal candidates bring strong organization, accuracy, and phone skills, along with experience in construction, trades, or field service support.

Join a hands-on, customer-focused team with steady hours and growth opportunities.

Responsibilities

• Coordinate and maintain daily plumbing service schedules for residential and commercial jobs
• Dispatch technicians efficiently based on location, skills, and job priority
• Book, confirm, and reschedule customer appointments via phone, email, or online requests
• Serve as primary point of contact for customers regarding appointment status and timing
• Enter and update job details, notes, and status in scheduling/CRM software
• Prioritize emergency and same-day service calls while minimizing downtime and drive time
• Collaborate with technicians and supervisors to adjust schedules as field conditions change
• Monitor job progress and follow up to ensure completion and customer satisfaction
• Assist with basic administrative tasks such as documentation, work orders, and reports
• Support a safety- and quality-focused culture through accurate, clear communication.

Required Skills

• Service scheduling and routing
• Dispatching field technicians
• CRM or field service management software
• Construction or plumbing terminology
• Customer communication
• Time management and prioritization
• Data entry and recordkeeping
• Basic Microsoft Office or Google Workspace
• Problem-solving under time pressure
• Multi-line phone system handling