Customer Success Representative

Customer Success Representative – bidadoo

Bidadoo auctions are the largest business and industrial online auction company on the world’s largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, JCB, City of Seattle, and others.

Job Type: Full-time.

Salary: $18.00 - $22.00 per hour.

Bidadoo is an equal opportunity employer.

• Customer / Seller Advocate in the Auction Service Center in support of Customer Success.
• Primary liaison go-to person between Field Sales Personnel and field operations personnel in other bidadoo departments in support of all Customer Services and Seller Success.
• Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers.
• Manage onboarding of customers and setting-up projects and customers for success – this includes customer welcome, customer engagement and reporting, pre‑auction coordination and calls, project inventory management, problem resolution, etc.
• Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.
• Assist with sales analysis/reports.
• Establish relationships with sellers and customers to maintain ongoing good communications to exceed customer expectations.
• Assist with appraisal and valuation process: pictures, specifications, data entry, etc.
• Ability to learn and have intricate knowledge of the company’s service offerings, processes, people, and technologies.
• Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning.
• Assist with agreement compliance: liens, titles, payoffs, invoices, etc.
• Other duties as assigned in response to the sales team and to create repeat business.

• 2+ years of experience in a B2B customer service role.
• 1+ years of experience reviewing customer contracts.
• Intermediate experience with Microsoft Office Suite and GSuite.
• CRM experience – Salesforce preferred.
• Sales support experience.
• Collaborative, solution-based attitude.