Customer Service Representative

Job Title: Customer Service Representative
Location: Kent WA (Onsite)
Duration: 6 Months Contract (Higher Possibility of Extension or conversion)
SHIFT DETAILS: Needs to flexible for the operating hours from Monday-Saturday between 05:00-19:00. The hours will be 40 hours in a week. Hours Subject to change for peak seasons.

*** Manager Comments on Role:
Bilingual Spanish will be good and need strong problem-solving skills and route monitoring experience in the larger scale. The account is one the largest and client is Costco
hence needs candidates with strong attributes.

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service.

You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

• Assist customers and business partners via telephone and email

• Handle customer complaints in a calm, professional manner

• Diagnose, assess, and resolve problems or issues

• Monitor progress of delivery routes

What you'll need to excel:
At a minimum, you'll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:

• High school diploma or equivalent

• 1-year related experience preferably within a call center environment

• Strong customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations