Project Manager, Customer Service Rep, Customer Success Mgr.​/ CSM

At The Vomela Companies our greatest asset is our people. As a full‑service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

C2 Imaging is a leading printing, graphics and signage company that custom manufactures high-quality signs and marketing materials for major brands and businesses across the country and around the world.

We are currently seeking a dedicated and detail-oriented Project Manager to join our team in Kent, WA. Working from your own desk in our support team office, you will ensure prompt communication and recording of all order related details, as well as responding to enquiries and sales requests, coordinating production times with management, tracking the progress of orders, attending daily meetings to review ongoing work and assisting with producing and maintaining order documentation needed for the manufacturing and distribution process.

• Customer Service Excellence:
• Serve as the primary point of contact for customer inquiries, concerns, and issues.
• Resolve customer complaints and questions with professionalism, patience, and a positive attitude.
• Maintain a thorough understanding of our products, services, and company policies to provide accurate and helpful information to customers.
• Utilize problem‑solving skills to address and resolve customer issues in a timely and efficient manner.
• Customer Engagement and Retention:
• Promote customer engagement by actively listening to their needs and providing personalized solutions.
• Identify opportunities to upsell and cross‑sell products and services, while ensuring a positive customer experience.
• Proactively engage with customers to gather feedback and identify areas for improvement.
• Production Support:
• Produce, manage, and maintain estimates and orders that are currently in production.
• Process orders, estimates, and invoices according to company policies and procedures.
• Collaborate with the sales and marketing teams to support their customer’s needs and ensure a seamless customer experience.
• Maintain communication for the successful completion of orders from start to finish.
• Assist with the development and implementation of customer service strategies and initiatives.

• “Print” experience is a big plus, but we are willing to train the right candidate.
• Excellent verbal and written English communication skills.
• Positive attitude and willingness to learn and adapt to new processes.
• Comfortable using a calculator for calculating basic pricing and sizes.
• Strong customer service orientation and ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work as part of a team and independently.
• High school diploma or equivalent.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.