Customer Service Rep

Position: Customer Service Rep I
Adecco is assisting a local client in recruiting a Customer Service Representative for an onsite opportunity in Kent, WA. In this role, you will help deliver outstanding service by supporting customers, business partners, and drivers to ensure service commitments are met across large-scale delivery operations. If you are a strong problem-solver with experience monitoring routes and managing customer interactions, apply today!

Responsibilities

The Customer Service Representative will be responsible for, but not limited to:

+ Assisting customers and business partners via telephone and email

+ Handling customer complaints in a calm, professional, and solution-oriented manner

+ Diagnosing, assessing, and resolving customer issues related to deliveries and service commitments

+ Monitoring the progress of large-scale delivery routes and proactively identifying potential service delays

+ Communicating route updates and service issues to customers, drivers, and internal teams

+ Documenting interactions, resolutions, and service updates accurately within internal systems

Qualifications

What You'll Need to Excel

Minimum Requirements:

+ Experience using Microsoft Office programs, including Word, Excel, PowerPoint, and MS Project

+ Strong problem-solving skills with the ability to assess situations and deliver effective solutions

+ Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Preferred Qualifications:

+ High school diploma or equivalent

+ At least 1 year of customer service or call center experience

+ Experience monitoring delivery routes or logistics operations at scale

+ Strong customer service skills with the ability to satisfactorily resolve issues

+ Exceptional organizational and multitasking abilities

+ Ability to thrive under pressure while exceeding customer expectations

+ Bilingual Spanish/English preferred

Work Schedule & Details

+ Pay Rate: $18.00 per hour

+

Schedule:

Monday - Saturday

+ Shift availability between 5:00 AM - 7:00 PM

+

Location:

Onsite - Kent, WA

What's in It for You

+ Weekly paycheck

+ Dedicated Onboarding Specialist and Recruiter support

+ Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Customer Service Representative position is being recruited by Adecco. For immediate consideration for this role and other opportunities with Adecco in Kent, WA, apply today!

** Pay Details:**  $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.