Rider Services Representative

Overview:
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Responsibilities:
MV Transportation is seeking a Seattle-based      Rider Services Representative      who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Qualifications:

Talent Requirements:

Experience with Microsoft Word, Excel and excellent ten key skills.
Attentive to details.
Able to multi-task and to work under pressure to meet deadlines.
Customer service experience required.
Strong interpersonal skills and excellent written and oral communication skills required.
Excellent attendance.
Transit experience a plus.
Bilingual English/Spanish a plus.
Starting Pay Rate: $22 - $28.21/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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