Customer Service Representative Specialist

Napa Auto Parts -  - Responsibilities:
Respond to customer inquiries, provide quotes, and take customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).;
Serve as a Subject Matter Expert on one or more technical products and provide guidance to less experienced Customer Service Representatives.;
Proactively generate sales by actively promoting Motions products to existing customers and negotiate pricing to maximize profit within approved parameters.;
Maintain effective relationships with current and potential customers, ensure billing and collection, and facilitate customer requests in an efficient and timely manner.;
Coordinate inventory and order fulfillment, including expediting backorders and ensuring appropriate inventory levels