Senior Collections Representative

Overview

Kforce client is seeking a Senior Collections Representative in Kent, WA.

Summary:

In this role, the Senior Collections Representative is responsible for resolving delinquency on automobile loans, negotiating payment arrangements; skip tracing to locate customer or unit and reviewing accounts for repossession. This position is in a manual queue-based calling environment with substantial auto dialing.

• The Senior Collections Representative will review open accounts for collection and skip trace efforts
• Handle inbound/outbound collection calls in a professional manner
• Collect customer payments in accordance with payment due dates
• Strategize work queues according to company objectives
• Skip trace to locate customer or unit
• Identify opportunities for account recourse
• As a Senior Collections Representative, you will send all applicable statutory notices
• Review accounts for repossession
• Identify issues attributing to account delinquency and review with supervisor as needed
• Review and monitor any assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements
• Follow and maintain policies and procedures in all aspects of the position
• The Senior Collections Representative will perform other assignments and duties as directed by supervisor

• High School diploma, or general education degree (GED) required and College degree
• 2+ years of experience in collections and skip tracking experience required (Auto Collections experience preferred)
• Working knowledge of Fair Debt Collection Practices Act (FDCPA)
• Computer Skills Proficient in Microsoft Office Suite Internet Explorer