Customer Service Rep

Description

A growing organization in Kent is seeking a Client Support Specialist to serve as a key point of contact for customers and internal teams. This role focuses on delivering responsive service, managing client requests, and ensuring smooth day-to-day operations across departments.

Primary Responsibilities

+ Act as the first point of contact for customer inquiries via phone, email, and online channels

+ Address and resolve service issues, discrepancies, and order concerns in a timely manner

+ Enter and update customer information, transactions, and service requests within internal systems

+ Partner with operations, logistics, and billing teams to coordinate timely resolutions

+ Monitor account activity and proactively follow up on open items or outstanding requests

+ Assist with order tracking, status updates, and delivery coordination

+ Maintain organized records of customer interactions and case details

+ Support general administrative and operational tasks as needed

Requirements

Required Qualifications

+ 2+ years of experience in customer support, client services, or administrative coordination

+ Strong verbal and written communication skills

+ Ability to prioritize tasks and manage multiple requests simultaneously

+ High level of accuracy and attention to detail

+ Comfortable working in a fast-paced, team-oriented environment

+ Proficiency with Microsoft Office and data entry systems

This is a great opportunity for someone who enjoys problem-solving, collaborating across teams, and delivering a high level of service in a dynamic environment.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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