Customer Support ​/ Will Call

Job Title

Provide excellent Customer Service and support to our customers and Team Members from the Will Call desk

Accurate and efficient computer based order entry.

Reporting as needed, working with customers and Team Members to solve problems

Notification of substitutions or out of stock items to Team Members or customers

Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products

Tracking order shipments.

Will participate in Customer Service Survey calls.

Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.

Take and process phone orders for pick up by customers, sales reps and vendors.

Process credit memos, invoices & receipts, and work to resolve order problems.

Reconcile daily receivables and prepare daily deposit slip for cash & checks received.

Provide Will Call coverage when needed.

Other duties as assigned.

High School Diploma / equivalency required. Formal college education or equivalent experience preferred.

2 years customer service experience in a professional office environment

A flexible Schedule including Saturday, Sundays and some Holidays.

Preferred background in food service, restaurant or distribution center operation

Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines

Intermediate level computer, and data entry skills, including:
Word, Excel, 10 Key, and telephone/Microsoft Teams. Ability to work on multiple software platforms.

A high level of professionalism

Strong attention to detail and excellent organizational skills.

Problem solving skills

Basic mathematic skills

Ability to work independently and as an effective member of a team.

Ability to handle multiple tasks and meet deadlines in a fast-paced environment

Constant attention to detail, requires ongoing alertness and working with frequent interruptions

Ability to understand and respond to the needs of both internal and external customers

Able to speak effectively in interpersonal situations

Ability to pass a background investigation and drug test

Equal Employment Opportunity Employer M/F/Vets/Disabled.